WHICH METHODS OF PAYMENT CAN I USE?
- Payment cards – You can pay with Maestro, Visa, American Express, MasterCard and JCB. Payment will not be withdrawn from your account until the goods leave our warehouse.
HOW DO I REDEEM A GIFT CARD / GIFT CODE / DISCOUNT COUPON?
If you have a gift card, gift code or discount coupon, you receive a discount when you order at www.numph.com. Redeem your gift code in three easy steps:
1. Add the goods you wish to purchase to your shopping basket.
2. When you have finished shopping, tick the "Use gift card/discount code" box on the shopping basket page.
3. Enter the discount code in the field below and then click UPDATE BASKET.
If the conditions for receiving a discount are met and you have entered the code correctly, you will see the discount deducted in the discount field. The discount will also have been deducted from the order sum. Click NEXT STEP. You cannot combine several discount or other codes in the discount code field on the shopping basket page. If you have two different codes, you cannot use both on the same order in the webshop.
THE PRICE OF GOODS I HAVE RECEIVED HAS SINCE BEEN REDUCED, WHAT SHOULD I DO?
We often run campaigns, in which products are reduced for a specific period of time. We offer no compensation in connection with campaigns. However, you are welcome to make use of your right to return goods within 14 days (see section on goods returns).
IS IT SAFE TO SHOP ON WWW.NUMPH.COM
You can rest assured that it is safe to shop in our webshop. All your card details will be encrypted using an SSL (Secure Socket Layer) protocol. The protocol ensures that no unauthorised party can read your card details or other data in connection with a PBS transaction. However, NÜMPH reserves the right to transfer the purchase sum via bank transfer to Sydbank, Denmark. We will never divulge your personal details to a third party unless you have given us permission to do so. You can rely on us. Shop safely at www.numph.com
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
NÜMPH normally delivers within 2-4 working days. However, we cannot accept responsibility for goods that are sold out or for delayed delivery.
HOW MUCH DOES DELIVERY COST AND HOW WILL THE GOODS BE DELIVERED?
WE OFFER THE FOLLOWING DELIVERY OPTIONS:
Worldwide delivery with UPS or GLS
We can also deliver your parcel to your home address if you live outside Denmark.
HOW DO I EXCHANGE A PRODUCT?
If you wish to exchange a product, please return the product to us within 14 days. You are welcome to repurchase the other goods on the webshop. If you wish to make use of your right to regret a purchase, we will refund the price of the products and freight costs as soon as the goods have been returned to us and we have registered them as goods returned in our system. If you need a size that is no longer available in the webshop, you are welcome to call or write to ask us if and when we can obtain the right size for you. Unfortunately, we cannot guarantee that we can always obtain sold-out products.
HOW DO I RETURN A PRODUCT?
If you wish to regret your purchase, you must pay the cost of returning the goods to NÜMPH (unless otherwise agreed to the contrary). Goods must be returned to this address:
NÜMPH at FashionShopping
Niels P Thomsens Vej 3
VAT no.: DK 31 32 73 69
NB: We do not accept goods dispatched COD (cash on delivery).
If you have a complaint, send full details with the parcel as this accelerates the claims handling process. Always enclose a copy of the invoice/order confirmation note. When you return goods to us, we recommend that you send by UPS parcel services. UPS offers a track-and-trace service, which means that you and we have proof that the parcel has been delivered to our goods return department.
Order Cancellation Form
There is 14 days’ full right of return on all our goods. The period in which you are entitled to return goods is counted from the day you received the goods or the day you took physical possession of the last partial delivery of several goods on a single order. If the 14-day period expires on a Public Holiday, Saturday, Danish Constitution Day (5 June), Christmas Eve or New Year's Eve, the deadline will be extended to the next working day.
If you regret your purchase, you simply return the goods within 14 days. If you wish, you can inform us that you have regretted your purchase. Send a letter or email within 14 days. Please fill in and enclose a goods return note. You will receive an email when your order has been processed and your payment will be refunded to the payment card used to make the original purchase.
You are entitled to examine and try on the goods as you would in a high street store. You are liable only for any impairment of the value of the goods caused by any action that is not necessary to establish the condition, characteristics and function of the goods. This means that the goods must be unused, all the original labels must be attached and the goods must not have been washed. If the above-mentioned conditions are not met, in some cases the goods will have lost all their value and, as customer, you will not be entitled to a refund (this does not apply to approved complaints).
If you return the item, you do so at your own expense and risk. Send the goods as a parcel or in a strong envelope. When you return the goods, you are responsible for ensuring that the packaging is adequate. Remember to obtain proof of postage.
If you regret your purchase, we will refund your payment in full, including freight costs. We refund the sum without delay and in all cases no later than 14 days from the date we are notified that you have regretted your purchase. We may, however, withhold the refund until we have received the goods or you produce documentation to substantiate that the goods have been returned. We will refund the payment using the same means of payment as was used to make the original transaction. You will never be charged a fee in connection with a card refund.
HOW DO I COMPLAIN ABOUT A PRODUCT?
When you shop at NÜMPH, you are entitled to claim within a period of 24 months from the date of purchase. You can either ask for a replacement or to have your money refunded – depending on your specific complaint.
Your complaint must, of course, be justifiable and the defect must not have been caused by incorrect use of the product or other action, which may have damaged the product.
You must complain within a "reasonable time" after having discovered the fault. If you make your complaint within two months of having discovered the fault, your complaint will always be legitimate.
Once your complaint is approved, we refund the invoiced price. If the original transaction was paid by payment card, the price will be refunded to the same card.
WHAT SHOULD I DO IF SOMETHING IS MISSING FROM THE PARCEL?
Please notify us in writing by email to firstname.lastname@example.org
THE PARCEL WAS DAMAGED ON ARRIVAL. WHAT SHOULD I DO?
You should refuse to accept the delivery. If the package has already been delivered, contact NÜMPH Customer Services to request a goods return label (free of charge). If you want us to send a new parcel, send an email to NÜMPH Customer Services at email@example.com
I HAVE RECEIVED A PRODUCT I DID NOT ORDER. WHAT SHOULD I DO?
If you have received a product packed in error, we apologise. Please call Customer Services (open Monday-Friday 08.00-16.00) on +45 97 41 04 15 or send an email to firstname.lastname@example.org
WHAT DO I DO IF I WISH TO MAKE A MORE GENERAL COMPLAINT?
If there is anything about NÜMPH that does not meet your expectations, we hope that you will contact us. You can all our Customer Services department (open Monday-Friday 08.00 – 16.00) on +45 97 41 04 15 or send an email to email@example.com. We do everything in our power to greet our customers with a smile at all times. We are not satisfied until our customers are satisfied.
If you wish to complain about a product or service purchased from us, you can submit your complaint to the Consumer Complaints Board at the Danish Competition and Consumer Authority Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can choose to make your complaint to the Consumer Complaints Board via www.forbrug.dk
You can also lodge a complaint via the European Commission's online Dispute Resolution Platform. This is especially relevant if you are a consumer living in an EU Member State other than Denmark. Register your complaint via http://ec.europa.eu/odr. When you register your complaint, you must state our email address: firstname.lastname@example.org
When you order items at the NÜMPH shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the NÜMPH shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.
We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at SHOP@NUMPH.COM or call our customer service department on tel. +45 97 41 04 15.
We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.
We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: email@example.com.
When you subscribe to our newsletters, you agree to receive e-mails from NÜMPH regarding newsletters, abandoned baskets and information about items that are back in stock.
You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to SHOP@NUMPH.COM
or calling our customer service department on tel. +45 97 41 04 15.
We will not sell your e-mail address on to third parties.
Cookies help us to increase our understanding of how visitors use the NÜMPH shop. Information relating to browsers, visit duration, page views, etc. is therefore stored. The information is gathered for statistical purposes only. It is not possible to track or save information that can identify an individual visitor.
In order to improve our website design, different designs are tested, etc. For this purpose, cookies are also used to determine whether changes should be made to the website.
In order to present relevant information to visitors, tracking cookies are used, which store data that allows us to display relevant products, texts and advertisements.
In addition to the NÜMPH shop, Google and other marketing tools have the ability to access the information described above for internal data.